Privacy Policy

Privacy Policy

Effective Date: 09/12/2025

Welcome to Hotel Windy Terrace. We respect your privacy and are committed to safeguarding the personal information of every guest and website visitor. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit windyterrace.com, make a reservation, stay at our hotel, or communicate with us in any form. By using our website or our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect : We collect information to process reservations, provide service, and improve your experience. This includes:
   • Personal Details : Name, email, phone number, address, payment information, and identification details (NID/Passport) as required during check-in.
   • Booking & Stay Information : Check-in/check-out dates, room preferences, special requests, and communication records related to your stay.
   • Website Data : IP address, device information, browser type, pages visited, and cookies or tracking data used to improve website performance.
   • Guest Feedback : Any review, rating, or message you share with us.
2. How We Use Your Information : Your data is used to :
   • Process and confirm reservations.
   • Communicate with you before, during, and after your stay.
   • Provide personalized services.
   • Improve website performance and hotel operations.
   • Send promotional updates (only with your consent).
   • Comply with legal requirements and ensure guest safety
   • We only collect information necessary for these purposes.
3. Sharing Your Information : We do not sell or rent your personal data. We may share limited information with :
   • Trusted service providers (payment systems, reservation platforms, IT support).
   • Legal authorities when required by law.
   • Successor entities in case of business transfers
   • All third parties are required to protect your data and use it only for the intended purpose.
4. Data Security & Retention : Your personal information is stored securely using appropriate technical and administrative safeguards. We retain data only as long as necessary for hotel operations, legal compliance, and record-keeping. When no longer needed, data is securely deleted.
5. Cookies : Our website may use cookies to enhance browsing, analyze performance, and remember preferences. You may disable cookies from your browser, though some features may not function properly.
6. Your Rights : You may request to :
   • Access the information we hold about you.
   • Update or correct your data.
   • Request deletion where applicable.
   • Opt out of promotional communications.
   • To exercise these rights, contact us using the details below.
7. Children’s Privacy : We do not knowingly collect personal information from individuals under 12 years of age. If such data is discovered, we will delete it promptly.
8. External Links : Links to third-party websites on our site are not covered by this Privacy Policy. We recommend reviewing their privacy terms before using those services.
9. Policy Updates : We may update this Privacy Policy occasionally. Any changes will be posted here with a revised effective date.
10. Contact Us : For questions or privacy-related requests: [Hotel Windy Terrace]
    • Email: reservation.windyterrace@gmail.com , info@windyterrace.com
    • Phone: +8801752360675, +8801936444777